Information
Definition
Backend support means a charger can connect to a management platform for monitoring, control, data reporting or commercial operation. It is normally considered alongside charge point management systems, OCPP support, firmware updates, reporting and remote diagnostics.
Why it matters
It is important for public, workplace and fleet sites where remote management, billing, diagnostics and user access are required. For UK users, it affects day-to-day operation, supportability, data access, interoperability and the long-term usefulness of the charger.
References
Standards and regulations
Open Charge Point Protocol
Open Charge Point Protocol (OCPP) is the open protocol used for communication between EV charge points and charging station management systems. It supports authorisation, transactions, remote monitoring, diagnostics, smart charging and interoperability between hardware and backend platforms.